工业工程论文编号:GY073  论文字数:29211.页数:41 
正文目录
第一章   引言 1
第二章   TQM在企业中应用综述 3
第一节   TQM的含义及特点 3
一、TQM的含义 3
二、TQM的发展阶段 4
三、TQM的特点 4
四、TQM在降低企业成本方面的应用 4
第二节   ISO9000体系与全面质量管理 7
一、关于ISO9000体系 7
二、ISO9000标准在质量管理中的应用 8
三、TQM和ISO的关系 11
第三节  企业中应用TQM的必要性 12
第四节  TQM在企业应用中的概况 14
一、TQM的要点 15
二、TQM的实施步骤 15
三、管理实例 17
第三章  TQM在新光饰品公司中的应用与分析 19
第一节  质量管理在饰品企业生产中的特点 19
第二节  新光饰品公司的经营现状 20
一、新光公司概况 20
二、质量管理现状 21
三、存在的问题 26
第四章  TQM在新光饰品中应用改进的建议 27
第一节  TQM在新光公司改进的必要性 27
第二节  TQM在新光应用的改进建议 28
第三节  实    例 30
第五章  结论与展望 34
【参考文献】 35
致 　谢 36

摘 要
 饰品行业是我国一个新兴的行业。因其涉及多种材料及工艺，各项相关标准的制定是一项相当繁杂细致的工作，所以目前我国还没有形成一套完整的质量标准体系。目前中国白银市场上出现了一窝蜂现象和不正当竞争、白银市场在一定程度上不够成熟,但其巨大的潜力不可否认的。而作为目前国内最大的金属镀层流行饰品生产基地之一的新光饰品，其发展状况令人瞩目。针对此种情况，本文以新光为背景，重点讨论了TQM在饰品企业应用的必要性。站在各饰品生产企业的角度，从TQM的基本理论和方法出发，指出饰品企业的发展在于把握住产品质量，只有过硬的产品质量、新颖的款式设计才是取胜的关键。
 本文首先提出了论题的背景和写作出发点,即新兴的饰品生产企业;然后综述了TQM的发展过程和趋势；结合新光饰品的背景和生产管理模式，归纳了新光目前的质量管理状况，并分析了其存在的问题，即：产品质量标准体系的尚未有明确的认定和完善；整合现有资源，须实施先进的质量管理体系以发展产业化建设；提高企业知名度、增加产品附加值、导入品牌理念还需质量上的严格保障；白银市场饰品生产企业导入TQM将势在必行。
 结合新光的实际状况，提出现行新光质量管理的改进方向，提出各部门以及不同层级员工之间的沟通与合作是新光成功推行TQM前首先要解决的问题。最后，强调了饰品企业引进TQM先进的管理理念和方法，是增强企业竞争优势的必须。并进一步指出，在TQM实施中,企业管理者的理解和支持是关键因素。

关键词：TQM、 ISO9000、饰品企业、改进

STUDY ON THE APPLICATION OF TQM IN NeogloryJewelry Co. Ltd.
ABSTRACT
 Jewelry industry is an emerging industry in China. The relevant standard-setting is a very complicated and detailed job because they involve a variety of materials and processes. Therefore, at present China has not yet formed a complete set of quality standards. Although there is a stampede and unfair competition on the Silver market currently and the silver market to some extent is not mature enough, its enormous potential is undeniable. The NeogloryJewelry Co.Ltd., which is one of the nation's largest fashion accessories metal coating production base at present, is developing very well .In such cases, the paper discussion focused on TQM in the jewelry enterprise application need to the background of the NeogloryJewelry Co.Ltd.. This paper also pointed out that the quality of their products is the development of jewelry enterprises from TQM to the basic theory and methods standing from the perspective of the Jewelry production enterprise. The key to victory is only a perfect product quality and innovative style designing.
 The paper proposes a topic and writing background starting point. That is the new jewelry manufacturers. Then the paper reviewed the development process and trends of the TQM. With the background and production management model of the NeogloryJewelry Co.Ltd, this paper summarized the current state of quality management, and analyzed its characteristics and problems. The main features are: The product quality standard system has not yet been clearly identified and improved；Integrating existing resources, it is required to implement an advanced quality management system for the development of industrial construction；It needs quality stringent safeguards to enhance visibility, increase the added value of their products and import brand concept；It will be inevitable to introduce TQM into the Silver jewelry market production enterprises.
  With the actual situation of the NeogloryJewelry Co.Ltd., this paper existed the quality management improvements, and proposed that if the NeogloryJewelry Co.Ltd. Want to implement the TQM successfully; they must firstly solute the problem which is about departments and the different levels of communication between staff and the cooperation. In conclusion, this paper emphasized it is the only way to enhance the competitive advantages introduction to introduced the advanced management concepts and methods of the TQM in jewelry enterprises. And this paper also further noted that the key factors of implementing the TQM are the understanding and support of enterprise managers.
KEYWORDS：TQM，ISO9000, Jewelry enterprises，Improvement