Abstract
With the competition of telecommunication market intensifying, the customer has become competition objects of each kind of telecommunication enterprises. In order to effectively enhance customer service and management, enable it to meet the new competitive situation of telecommunication market, and retain customers, the enterprise needs a set of rapid response and operational support system to ensure to provide high-quality service for customers.
The construction of Service Assuring System can realize the goal of telecommunication inter-professional, service-oriented, closed-loop electronic workflow management, normalize management measures through electronic forms and improve operating efficiency and customer service quality.
According to the requirements of Hunan telecommunication, this design developed Service Assuring System using J2EE+WebLogic+Oracle. Firstly, this article introduces the operational process in Service Assuring System, including a detailed description of how to deal with each kind of obstacles contained in ordinary telephone and IC fault and a simple comparison between wideband and telephone fault. Then, this article presents a total design which divides the system into four principal modules: fault accepting, measuring, repairing and verifying. Finally, this article elaborates how to realize Service Assuring System from four aspects, which are process control, data structure, function modules and interface with 10000.
The biggest feature of the design is realizing system interoperability and scalability through configuration files, SQL Map framework and other methods.
