摘 要
软件开发质量管理是为了使软件项目能够按照预定的成本、进度、质量顺利完成，从而对成本、人员、进度、质量、风险等进行分析和管理的活动。为了对软件开发进行有效的管理，新太软件开发质量管理提升系统，以下简称Suntek-SDIMS，正是基于目前软件开发企业的现状，结合了新太的软件项目管理经验（SPMS）而设计开发的一套管理平台，来帮助企业提高软件开发管理质量。
Suntek-SDIMS以软件开发生命周期为中心，基于软件工程过程和项目管理过程两个方面来构建软件开发管理工具，为项目组、高级管理者提供方便有效的项目计划、任务跟踪、问题处理、需求管理、缺陷管理、配置管理、质量管理、培训等工具。
咨询模块结合系统知识库，通过知识库解答和统计有关软件开发过程中的任何问题。咨询模块负责解答用户在项目开发过程中遇到的问题，除了普通知识解答，咨询模块还有多个功能，一是回复项目相关问题，如用户想知道项目进度如何时，可以直接使用咨询系统向助手询问“项目进度怎么样了”，系统会详细回答用户的问题，并告诉你有多少任务已经完成，多少任务未完成，有什么重要任务需要优先处理。二是统计数据，用户可以直接向咨询系统询问统计的数据，比如“项目有多少测试人员”这样的问题，系统给出回复的同时，提供链接让用户知道这些测试人员的姓名。三是执行功能，用户向系统输入“打开我的任务列表”，系统自动转到任务管理，用户便可以进行任务管理的操作。
通讯模块是系统重要的一部份，功能有即时通讯，历史记录，文件传送，图片传送，屏幕截图，远程桌面。异地开发人员在开发过程使用即时通讯来联系，知道项目进展情况。而客户使用通讯模块可以向软件开发人员进行远程桌面连接，开发人员通过远程桌面帮助客户解决软件产品使用中的问题。同时通讯模块是SDMIS系统各个模块的连接点，系统相关功能贯穿整个系统，通过此功能主管可以查看各开发人员的任务，可以向开发人员分配任务，某个重要的任务系统会自动进行任务提醒。
关键词： 软件质量提升； 即时通讯；中文分词
Suntek-SDMIS consultation and communications subsystem design and implementation
Abstract
The quality management in software development is to insure the software project s favorable complete within the cost, schedule, quality, then at the same time analysis and management the cost, schedule, quality and risk. In order to develop software effectively， Suntek software development quality improve management system, hereinafter referred Suntek-SDIMS, is based on current status of software enterprises, help enterprises improve the quality of management in software development, combining project management experience (SPMS) and the design of software management platform.
Suntek-SDIMS, bases on software development life cycle, constructs two sides, process of software engineering and project management, for the project team and Senior managers.It provides convenient and effective development in projects.It contains tasks tracking, bug management, defect management, configuration management, quality management, training and other tools.
Consultation modules combine knowledge database, answer and process any problems in software developmen though knowledge database. Consultation module is to answer questions encountered when users development software in the project, in addition to general knowledge answering, there are several functions in consultation module, first response project related issues, such as users would like to know how is the progress of the project, he can direct access the Help System and ask, "how is the project progress", the system will reply to users in detail, and tell you how many tasks have been completed, how many of unfinished tasks, what are the important tasks of priority. Second, statistical data, users can asked directly to the Consultation System to statistical data, for example, "number of testing engineer in project", the system give links to get the names of the testing engineer. Third, the implementation of functions, user input to the system, "opened my task list", the system automatically open the task management, Users will start the task management operation.
Communications module is an important part of SDMIS, it contain function of instant communications, the historical record, file transfer, picture transmission, screenshots, Remote Desktop. Romote development staff in the development can use instant communication, get contract the progress of the project. And the customer can use communications module to get help from software developers though remote desktop, to solve issues of software products. communications module is link point of SDMIS system, system-related functions throughout the system, this function can check the tasks of staff in development of the mandate, and allocate tasks to the staff. The certain important task system will automatically reminded.
Key words: software quality improvement; intenet message; the Chinese phrase Separation
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