This paper proceeds from relevant theories of the customer relationship management, combine the current situation of the present medium and small travel agency, system expound the fact chain plan of development and deployment of CRM for medium and small travel agencies. This development mode of the medium and small travel agency CRM is: Carry on the secondary development on the basis of VTigerCRM, the main technology adopted is PHP, MySQL, java script, etc..This text divided into six parts altogether: First, background and meaning of the thesis; Second, the CRM system overview and the current application situations in tourist industry; Third, method and technology developed systematically; Forth, systematic analyse; Fifth , systematic design and specific realization; Sixth, summarization.
