摘 要
现阶段，对中国的广大中小企业来说，企业的质量管理制度和体系不完善，员工的质量管理知识缺乏，质量管理意识和责任感缺少，质量管理工具不熟悉，日常的生产现场数据采集统计缺乏等，是他们提高质量管理所面对的最大问题。在过去的十几年中，计算机的飞速发展是有目共睹的，特别是各种质量改进任务的专用软件大行其道，当然还有互联网。很多企业将电脑视为得力助手，使很多工具程序摆脱烦琐细节。尽管如此，首先还是要对工具有足够的了解才能设置相应的电脑程序，才能理解和处理电脑提供的结果。基于此，本文以湖州巨人机电有限公司为例，利用常用质量管理方法和工具与计算机软件相结合，用来检验制造企业工序加工状态是否发生异常，工序能力是否充足等，对企业进行质量改进，提高质量管理水平。
关键词：质量管理、工序分析、工序监控、控制点、SPC
ABSTRACT
At this stage, the majority of China's SMEs, the quality of enterprise management system and the system is imperfect, the quality of the staff lack of knowledge management, quality management, lack of awareness and responsibility, quality management tools are not familiar with, day-to-day production at the lack of statistical data collection And so on, they improve the quality of management is facing the biggest problem. In the past 10 years, the rapid development of the computer is obvious to all, especially the various tasks of improving the quality of the software for the popularity, of course, the Internet. Many enterprises will be treated as computer aides, many tools from cumbersome procedures for details. Nevertheless, the first or the tools to have an adequate understanding to set up the appropriate computer program, the computer can understand and deal with the results. Based on this, the paper giant to Huzhou Ltd as an example, the use of commonly used quality management methods and tools combined with computer software, used to test manufacturing processes processing enterprises in the state of abnormal, the adequacy of processes such as the ability of enterprises to improve quality, Improving quality management standards.
KEYWORDS：quality management, process analysis, process monitoring, control points, SPC
