Abstract
Customer Relationship Management System is a typical database program of development and applying for, composed by management of manager, backstage source, and sales. And Customer Relationship Management System is a system of the customer relationship management of electronic commerce through the highly integrated of technology of enterprises management, electronic commerce, and information technology, help the enterprises found the management system taking market and customers as the central in the keen competition of economic globalization, and manage the relationship between customers and companies, improve the devotion of the customers, and realize the most value of customers. Therefore, the capability of competition can be improved. If the enterprises wanted to exist and develop, they must found the good relation with regular clients, develop the new customers all the time, attract them by the high quality of products, good service and good consult information; and keep the good connection with the regular clients, improve the devotion to them by the standard management, show concern for them, improve the service with a high efficiency. At last, the Customer Relationship Management System come out.
This paper mainly talked about the whole process of development Customer Relationship Management System, including the analysis of need of system, design of module of software, the way of writing codes, and the debugging of system and so on. After finishing the system, the function of customer relationship management can be got. By the conveying the parameters between the modules and the functions of record, delete, and examination, the system can amend the database in order to get the purpose of storing and revise of the data.
Keywords： Customer relationship，Management system，Storing and revise of the data
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