Abstract: With economic development and people's living standards continue to improve, a few short years, the high star-rated hotels Hangcheng a rapid increase in quantity, expanding the size of hotel, restaurant internal decoration, almost extravagant facilities. How to start faster recovery of investment and profit, should not only rely on only restaurant sales. Financial storm in 2009 has been extended to a global, a lot of country tourism and hotel industry are subject to varying degrees of impact on our country hotel industry is no exception, and many hotel investors and operators must have felt the pressure. At this point, executives are beginning to realize major cleaning and maintenance of the hotel the importance of continuing operations. However, much of the hotel cleaning maintenance the status quo is not directly proportional to its importance. Based on the high-stars hotel Hangzhou several cleaning and maintenance work of investigation, of Hangzhou High-stars hotel cleaning maintenance the status quo, and thus offer some reflection and recommendations.
关键词:清洁保养; 高星级饭店; 金融危机;人力资源
Key words:Clean maintenance; High star-level hotel; Financial crisis; Human resources