【Abstract】
Along with the rapid development of chinese economy and the living condition of people, many people focus on that how can we improve the development of convenience stores in China, especially for national convenience stores. But it’s in the quality of services and success abroad there is a big gap between the convenience store. Services gap reflected in the future work of the service, and backers of the site to facilitate the work of the convenience store logistics and distribution systems in these two areas. This article has the actual importance as a research instance.
This article is completed with researching relative references involving with the practice, analyzing and comparing history. It made a systematic analysis for Beijing Wumei store, showing its current status , and its convenience store 7-11 comparative advantages and shortcomings. Established a gap in service work and the prospects for background work and 7-11 the performance gap, raised relative advices.
Keywords: convenience stores；Distribution System；Service Quality；Service gap
