Abstract ...............................................I
Key Words...............................................I
摘 要................................................ .II
关键词................................................. II
Introduction ...........................................1
I. Background of Qiqushan Hotel.........................2
A. Geographical Location............................. ..2
B. Characteristics of Qiqushan Hotel....................2
II. Abuses in Qiqushan Hotel ...........................3
A. The Objective Problems in Qiqushan Hotel.............3
B. The Subjective Problem in Qiqushan Hotel ............4
III. Measures to Improve Hotel Management ..............5
A. Rooms Department.................................... 5
B. The Food and Beverage Department in Hotel ...........8
C. The Public and Relations Department................. 10
D. Human Resources in the Hotel ........................12
Conclusion 1............................................13
With the economic globalization, the tertiary industry has been developed rapidly, the hotel is an important part of the tertiary industry. In recent years, the hotel management has made some progress in China, but there are still problems in this aspect. The Qiqushan hotel, which is a typical one in Sichuan Province , is a three-star hotel for vacation. Though the Qiqushan hotel has make lots of achievements after the three years development, some problems in managements still exist. This paper analyzes its abuses in the managements involving in two aspects of subjective and objective, and the same time, some measures should be taken to improve the hotel management such as promoting the rate of accommodating in rooms department, improving service quality in food and beverage department, and forming proper employee management model in human resources department.
