Abstract:This article is based on employee satisfaction which takes the hotels in Hangzhou area for example. Through the data come from the questionnaire, we find several factors which affect employee’s satisfaction of job. This article probe into the representations in human resource management in hotel industry of service profit chain, Maslow’s demand theory and so on. By comparison of concepts of human resource management in world famous hotel groups, we draw a conclusion that our hotel should put more effort into culture in company, humanistic management concept and inner personnel relationship which lead to increase of employee satisfaction and loyalty.
关键词:员工满意度; 企业文化; 人力资源
Keyword: employee satisfaction; organizational culture; human resource